Kool & Unusual values your privacy and views the security of your confidential information as a primary concern. We are committed to protecting your privacy at all times. The information we collect about you when you open a member account is used to process your orders and to provide a more personalised experience on our site.
Disclosure of Personal Information
Kool & Unusual keeps various information about all our customers. Any information you provide to us when you establish or update an account, shop online or request information, is maintained in private files on our secure server and our internal systems. This information is used to enable Kool & Unusual to process orders and deliver our services to you.
Your personal information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment. Kool & Unusual will NOT share data with trusted partners to help us perform statistical analysis.
If you shop with Kool & Unusual, your name and mailing address may be added to the Kool & Unusual email list and database. If you would like your name and email address removed from this list, please contact us.
You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our site or the public.
Tell-A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Kool & Unusual does not store this information and uses it for the sole purpose of sending this one-time email.
Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilise this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximise your enjoyment of the site. Log files are not tied to personally identifiable information.
Correcting/Updating Your Personal Information
After creating an account with Kool & Unusual, you may correct/update your personal information by clicking on the My Account link at the top of any page, entering your email address and password when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact us through the My Account section, or the Contact Us section.
Links To Other Sites
This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the Kool & Unusual site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.
Communication
From time to time we may send out email messages alerting you when new products are available or for other promotional purposes. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes. Administrative e-mails will not contain promotional materials. If you choose to receive our Newsletters, they will contain promotional material from Kool & Unusual.
Legal Disclaimer
Though we make every effort to preserve user privacy, please be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our site or the public.
Supplementation
We may correct or supplement your address information with standardised postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.
Our Use of Cookies
Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyse our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.
Reqesting Personal Information
Information is held for up to three (3) years from the purchase date. For your security we do not keep any financial details such as bank account numbers. The information held is only for use by Kool & Unusual and will not be sold or disclosed to any third party without your permission. You have the right to access the information we keep on file by writing to:
The Privacy officer
Kool & Unusual
PO Box 3023
Murrumbeena VIC 3163
AUSTRALIA
Email or telephone requests will not be accepted.
Your Feedback is Always Welcome
We welcome your comments and questions about our privacy policy, or anything else you might want to talk about. To contact us please click here.
