Privacy Policy

Kool and Unusual collects client information to improve your online shopping experience. We respect your privacy, and can assure you that we will maintain and use this information responsibly.

General Browsing:

Kool and Unusual gathers navigational information about where you go on our website. This information allows us to see which areas of Kool and Unusual are most visited. This helps us improve the quality of visitors online shopping experiences by recognising and delivering more of the features, services and products our visitors prefer.

Additional non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected which will provide information regarding your use of our website (such as the time of your last visit to a page on our site).

Disclosure of Personal Information:

Any information you provide to us at this site when you establish or update an account, shop online or request information (ie. name, address, e-mail address, telephone number), is maintained in private files on our secure web server and our internal systems.

This information is used to enable Kool and Unusual to deliver services to you. To ensure compliance with Australian laws, Kool and Unusual does not maintain information provided by children under the age of 18.

You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our website, the site or the public.

Kool and Unusual does not sell, rent or trade your e-mail address to third parties. We may, however, use trusted third parties to help us provide services to you, such as fulfilling sign orders, processing payments, monitoring site activity, and administering e-mails.

If personally identifiable information (i.e. name, address, e-mail address, telephone number) is provided to any of these third parties, we will require that such information be maintained by them in strictest confidence. If you purchase merchandise through Kool and Unusual, your name and mailing address may be added to the Kool and Unusual email list and database.

If you would like your name and email address removed from this list, please email us.

Updating Personal Information:

We prefer you to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information including billing and shipping information by logging into your account.

We keep information of all our customers. The reason we keep this information is to provide you with products or services you have purchased from us, giving us the ability to prove delivery of the products or services purchased Privacy Policy Information we keep may include your name, address, contact phone number, email address, products or services purchased, the purchase price, shipping information, payment information, visits to our website and pages viewed, links that you may have accessed from our site, insurance or warranty claims and general notes about the products or services provided to you or conversations we may have had either by telephone, email or correspondence.

Information collected is held for up to three (3) years from the purchase date. For your security we do not keep any credit card and bank account information. The information held is only for use by us and will not be sold or disclosed to any third party without your permission.

You have the right to access this information we keep on file by writing to the: Privacy Officer, Kool and Unusual, PO Box 448, Wendouree VIC 3355. Email or telephone requests will not be accepted.

Credit Card Purchases:

Kool and Unusual does not collect, maintain or keep your credit card details. All credit card transactions are processed securely through PayPal in accordance with the PayPal privacy policy.